045 241963
CAREERS
REESINK IRELAND
Want to work for a company that develops your talent and supports your ambitions?
That’s what we do and what makes us a great organisation to work for. We’re a welcoming company that helps one another achieve great things, both individually and as a team. Whether you’re just getting started, want a change in direction, or are looking to progress up the career ladder, the opportunities here are fantastic.
Aftersales Manager | Nurney
To provide leadership, management and co-ordination for all the aftersales activity with Reesink IRE Ltd including parts, training, retail servicing and customer support functions. To develop initiatives and consistent team performance that will deliver the highest standards of customer support and services. To enhance sales of parts and service within the territory, and promote and grow the market share of parts and service within the territory.
The role
-
To maintain a high degree of customer service across the aftersales operations – ensuring that we have ownership of customer problems
-
Primary contact for all servicing enquiries; booking technician visits to sites or arranging for collection of machinery back to site for technical support.
-
Primary contact for all parts enquiries, assisting customers with parts identification and processing parts orders.
-
Manage and lead the mobile service team and internal technicians. Taking daily control of diary activity to ensure customer needs are met.
-
Develop future retail parts & service strategy, growth and service levels
-
Manage local inventory levels and purchasing activity to achieve first class customer service and fill rates from efficient stock levels and emergency order responses.
-
Run parts promotion and local roll out of parts marketing programs and initiatives.
-
Responsibility for driving Reesink IRE Ltd to achieve “GOLD” standards on the KPI Scorecard’s
-
Manage and monitor pricing policies on parts and service and competiveness in the market. Understanding market needs and drivers and responding with initiatives or programmes where necessary
-
Liaise with the General Manager on action plans, reporting, departmental budgets and future business and department strategy
-
Liaise with the General Manager and Marketing Manager in the preparation and delivery of media and marketing activity for aftersales programmes, including parts activity and developments, and brand awareness and promotion
-
Follow up on product installations from aftersales perspective
-
To plan and conduct regular visits to customers to promote parts and service
-
Actively push and promote service contracts to customers within the territory
-
To attend product and technical training events related to technical service and personal development training, as required
-
Key holder responsibility for site security
-
Adhere to Reesink Ire. Limited policy and procedures
The person
-
Excellent communication, both written and verbal
-
Good organisation and administrative skills.
-
Technical knowledge of engines, hydraulics and electrics.
-
Confident, articulate, and professional speaking abilities
-
Strong analytical and problem-solving skills.
-
Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning
-
Strong knowledge of Microsoft Office
-
Ability to multi-task
-
Team Player
-
Solution driven
Job core competencies
-
Customer orientation
-
Collaboration
-
Innovation
-
Integrity
-
Problem solving skills
-
Result orientation
-
Expertise
-
Collaboration
To apply, please email your CV and a covering letter to recruitment@reesinkuk.co.uk
General Operative | Nurney
As a General Operative in our small and busy team, you’ll provide an excellent support to both internal colleagues and our customers on a daily basis and a timely manner. This multifaceted role comes with full training, and numerous development opportunities within the business. You will be required to carry out a range of practical tasks assisting the team in the day to day running of the branch. An interest in machinery would be an asset to this role, as well as previous experience of working in a warehousing environment.
The role
-
Goods Inwards: checking supplier’s deliveries against delivery notes, locating in the warehouse and receiving on to our in-house computer system.
-
Conduct stock rotation and reconciliation.
-
Enter data using the in-house company computer system.
-
Picking and packing of parts orders daily, ensuring timely shipping to meet customer expectations.
-
Cleaning the warehouse and yard area as required.
-
Loading the goods onto trucks for shipping.
-
Adhere to the Company’s policies and procedures
-
Effective support of the management of health & safety within the department, ensuring safe systems and work practices are observed.
-
A continuous development attitude and approach is required to personal development & skills training, attending internal and supplier training events and meetings related to department activities, as required.
-
Any additional tasks required by the business.
-
This is an excellent opportunity to join a growing Irish business representing internationally recognised brands.
To apply, please email your CV and a covering letter to recruitment@reesinkuk.co.uk
You can call us on 045 241963 or simply complete this form and we'll get back to you.